Policies, Returns, and Shipments

Yes! If your candle is not performing as expected, kindly reach out to us so we can make it right.
We hand make each item at Forgotten Glass Candle Company with care, but mistakes happen.
Reach out to us! Fill out our form, send us an email (forgotten.glass.candle.co@gmail.com), DM us on socials.
For shipped items, we can either: ship a new product to you, or refund you for the cost of that product. You just pay shipping!
We carefully pack each order, but mistakes happen both on our part and by mail fulfillment. Take a photo of your product, send it to us, and we’ll offer a refund or return.
Due to our small staff size, order volume, and market fulfillment, recent orders placed on our website ship within 1 week.